Clear rules make a fair studio. Here's how CEM handles absences, make-ups, day-to-day studio life, homework, and payments.

Absences and make-up classes

In-person students

• Please notify at least 1 hour before class via text, email, or KakaoTalk
• Pre-approved absence: a make-up is offered during a Study Hall session, within the following week only
• During school holidays, make-ups can be arranged online
• No prior notice counts as a no-show. No-shows are not eligible for refunds or make-up sessions

Online students

• Please notify at least 1 hour before class via text, email, or KakaoTalk
• Pre-approved absence: a make-up date is arranged together, within the following week
• No prior notice counts as a no-show. No-shows are not eligible for refunds or make-up sessions

Study Hall

• Study Hall runs on weekly sign-up
• Missing a booked Study Hall session is not eligible for a make-up

Illness

• If a student is unwell but still able to learn, and there's any risk of passing it on, please keep them home and join the class live online instead
• If a student is too unwell to attend at all, we recommend using a Study Hall session to catch up once they recover
• For anything beyond this, please arrange directly with the teacher

Late arrival

• Classes start on time. Arriving late does not extend the lesson

Drop-off and pick-up

• Drop-off: up to 10 minutes before class
• Pick-up: within 10 minutes after class ends
• Students heading to PK Taekwondo after class go straight to the dojang
• Students going home wait on the bench in front of the classroom until their guardian arrives
• If pick-up is running late, we'll contact you. Repeated late pick-ups may lead to a meeting, and habitual late pick-up may incur a $10 fee per occurrence

Shared space

• Students who arrive early wait quietly on the bench outside the classroom
• The building is shared with PK Taekwondo students and parents. Please be respectful of everyone using the space

Behaviour

• CEM classrooms run on the same respect we ask of everyone: courtesy toward teachers and toward each other
• If a student repeatedly disrupts others' learning, we'll talk with the student first, then with parents
• If it continues after that, we may pause the student's enrolment

Belongings

• Please keep unnecessary items in the bag during class, and avoid bringing valuables
• CEM is not responsible for lost or damaged belongings

Homework and refund eligibility

• This section applies only to students enrolled in classes with homework
• Daily homework submission is strongly recommended
• Feedback is provided within 2 business days of submission
• Missing homework 5 or more times in a row may make the student ineligible for a refund

Tuition and payment

• Payment details are sent individually once enrolment is confirmed
• Please include the student's name when making payment
• Late payments will receive a reminder via email and KakaoTalk

Refunds and withdrawal

• Cancelling before the term starts: full refund
• Withdrawing within the first 2 weeks of term: pro-rata refund for the remaining classes
• From week 3 onwards: no refund, but remaining classes can be converted to credit for the following term
• Textbooks and workbooks are non-refundable once issued
• If CEM cancels a class, we offer a make-up or a refund for that class
• Nothing in these policies limits your rights under Australian Consumer Law

Student Information Form

• Every enrolling student receives a fillable Student Information Form by email
• It covers emergency contacts, authorised pick-up persons, PK Taekwondo attendance, photo and media consent, and permission to leave unaccompanied
• Please complete and return it before the first class

Schedule

• CEM operates on a term-based schedule
• Schedule changes are announced via KakaoTalk

Questions about any policy? Message Cat on KakaoTalk (cats_engm8) or email admin@catsmates.studio